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"SOAP
BOX" AND KUDOS
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• April
2002, the roti canai stall on the second floor of the Taman
Tun market - one of our consultants went there for breakfast
with his wife and baby. Because the baby is old enough to be
active but not yet old enough to walk, one of the proprietors
of the stall came out from behind the counter and offered to
carry the baby while the parents had their food. There was no
immediate, additional financial gain to be had from such a gesture.
It was just excellent customer service.
•
March 2006, a few of us thought we’d take advantage of the public
holiday the next day and head out to see the elephant sanctuary at
Kuala Gandah in Pahang. None of us knew anything about the place
and it was already 8pm so normal channels of information were gone!
There is no website for the facility, and Telekom Malaysia didn’t
have a listing for the visitor attraction so we were stuck! Chancing
it, we called the Shangri-La Hotel in Kuala Lumpur and asked to speak
with the concierge who asked immediately whether we were guests staying
at the hotel. We said no, and he said that was fine; he just wanted to
know how to get back in touch with us once he got the information we
needed. Within 20 minutes, he called us back and told us how to get to
the elephant sanctuary and wished us an enjoyable and safe trip. Here’s
one organization that clearly is supporting ‘Cuti, cuti Malaysia!’
Well done, the Shang!”
"Razzberries,
or the HissBooSucks Corner"
We continue to have countless requests for a section listing
poor company practices as a mirror to our 'Kudos' feature. However,
as a business averse to high legal fees stemming from defending
ourselves against potential lawsuits, we are forced to not develop
this part of the site. We also hope that by highlighting those
organizations which have excelled in customer service, we can
encourage others to just follow those examples.
Add your own comments challenging or supporting our remarks
here. We would love to have you embellish on any of the points
made.
[ soapboxkudos@threesixtyone.com
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